Refund policy

Refund policy

This refund policy applies to every order placed with EUGENE HO through this store.

Change of mind
You may return unused, unworn items in their original condition with all tags attached within 30 days of delivery. Send us an email first at support@teronce.shop with your order number, and we will reply with return instructions within one business day. Items that have been worn, washed or altered cannot be accepted.

Damaged or incorrect items
Please inspect your parcel when it arrives. If an item is damaged, faulty or not what you ordered, contact us at support@teronce.shop within 48 hours of delivery with a photo and your order number. We will arrange a replacement or a full refund, including the return shipping cost.

Refunds
Once a returned item reaches us, we inspect it within 1–3 business days and confirm the refund by email. Refunds are issued to the original payment method; your bank may take a further 5–10 business days to post the amount. Original shipping charges are refunded only when the item was damaged or incorrect.

Returns that are not accepted
We cannot accept returns that arrive without prior notice, that are outside the 30-day window, or that show signs of use or washing. In that case we will email you and return the item to you at your cost.

EUGENE HO
18 Pak Pat Shan Road, Red Hill, HK, Hong Kong, Hong Kong SAR China
Email: support@teronce.shop
Phone: +852 8200 0508