Contact information

Contact information

We are happy to help with sizing, orders, delivery or returns. Write to us and we reply within one business day, Monday to Friday.

EUGENE HO
18 Pak Pat Shan Road, Red Hill, HK, Hong Kong, Hong Kong SAR China
Email: support@teronce.shop
Phone: +852 8200 0508

Response times
Emails are answered within 24 hours on business days. If your parcel arrived damaged, please write within 48 hours of delivery and include photos so we can resolve it quickly. If a parcel is lost, contact us within 7 days of the expected delivery date.

Order processing and delivery
Orders are processed within 1–3 business days; estimated transit time is 15 business days. Shipping is calculated by delivery distance at checkout.

Returns
Unused items in original condition may be returned within 30 days. Please email us before sending anything back.